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产品售后

产品售后办事答应
     一、公司全体员工在这一质量目标的指引下,遵照ISO9001:2000质量系统运转,且在不停理论中美满和增强质量步伐,严厉按国度尺度、改良工艺、接纳新质料和检测手腕,增强职工培训、接纳实在步伐、严厉按国度尺度、行业尺度和条约中划定的条件构造消费和查验。
     二、公司对峙按“中华人民共和国产品格量法”承当消费者的产品格量要求和任务。
     三、为用户提供售前、售中及售后办事。
售前办事:为用户细致介绍产品功能和利用特点及要求,提供相干文件材料,当好顾问。
售中办事:帮忙用户做好设置装备摆设的立体部署、设置装备摆设底子材料、土建立施的管件预设、体系设置装备摆设的用电、水、气等工艺设置装备摆设要求。
售后办事:产品格量包管期1年内收费保换,2年内保修(从产品正式投运时算起)。包管期内产生质量妨碍时,接到用户要求办理产品在利用中呈现的题目时,8小时内作出明白回复,若需到现场办理题目,在48小时内派出办事职员赴现场办事。
     四、ag九游会的产品一概实验 “三包”,并在交货时提供本批产品的出厂及格证、产品利用阐明书等全套材料。产品在“三包”期内如呈现质量题目,ag九游会将严厉实行条约中划定的补偿责任。凌驾“三包”限期的产品,提供维修配件,并依据用户要求,做好维修办事事情,并提供肯定量的备换品。
     五、依据用户需求举行培训操纵维修职员,对用户举行质量跟踪。活期举行用户回访,不停搜集用户对产品的利用信息,不停地改良产品功能,进步产品格量。
质量包管系统
美满健全的质保系统是企业产品格量的保证,公司吸取履历。订定了一套完备的ISO9001质量控制与保证系统,在设置装备摆设制造整个历程中仔细贯彻、实在实行。
企业以质量求生活,以新产品求开展。公司从供给、质检至安置调试均依照质量认证条例实行,实验层层把关,平面交织的质量办理网络。
有技能科,分设置装备摆设、工艺、电气与自控四个专业,互相共同,配合完成工程项目标设计,接纳CAD帮助设计体系,完成图纸、材料等。使设计尺度公道,为产品格量提供消费预备根据。
原辅质料的推销由供给科与质检科配合完成,公司订定了一套原辅质料的查验要求以及查验办法,并装备有相干查验设置装备摆设,严厉恪守“ZBJ98004-87”水处置设置装备摆设原质料进厂查验尺度,明白进货渠道,创建档案制度,根绝冒充、伪劣、残次的质料、配件进入消费工序。
设置装备摆设在制造历程中,按分工订定产品消费工序,把每道工序的制造尺度落实到人,各工序互相反省、互相衔接。实验自检、互检质检科总检历程,创建卡片式质量流水记载制度,并把查验数据留档保管,售后跟踪办事。公司实行的尺度有:
     ◇ 原质料查验:ZBJ98004-87
     ◇ 水处置设置装备摆设制造技能条件:JB2932-86
     ◇ 水处置设置装备摆设技能文件:JB/Z360-89
     ◇ 钢布局焊缝形状尺寸:GB10845-89
比年来,公司实验并不停美满质量包管系统,使产品100%及格,并已发明出越来越多的优质工程项目。


After Service

In recent years, our company has implemented and continuously improved the quality assurance system, making the products 100% qualified, and has created more and more quality engineering projects.

After-sales service commitment

     1. Under the guidance of this quality policy, all employees of the company follow the ISO9001:2000 quality system and improve and strengthen quality measures in continuous practice. Our company strictly follows the national standards, improves the process, adopts new materials and testing methods, strengthens staff training, takes practical measures, and strictly organizes production and inspection according to the conditions stipulated in national standards, industry standards and contracts.

     2. Our company insists on the product quality requirements and obligations of the producers in accordance with the "Product Quality Law of the People's Republic of China".

     3.Provide pre-sale, sale and after-sales services to users.

Pre-sales service: Provide users with detailed information on product performance and usage characteristics and requirements, provide relevant documents and materials, and be a good staff.

In-sale service: Assist users in the layout of equipment, equipment basic materials, pipe fittings for civil facilities, power consumption of system equipment, water, gas and other process configuration requirements.

After-sales service: The product quality guarantee period is free of charge within 1 year, and the warranty within 2 years (from the time when the product is officially put into operation). When a quality failure occurs during the warranty period, when the user requests to solve the problem that occurs during the use of the product, a clear reply will be given within 8 hours. If it is necessary to solve the problem on site, the service personnel will be dispatched to the site within 48 hours.

     4. The company's products will be implemented "three guarantees", and provide a complete set of materials such as the factory certificate, product manual and other specifications of the batch of products. If the product has quality problems during the “Three Guarantees” period, our company will strictly perform the liability for compensation as stipulated in the contract. To the products that exceed the "three guarantees" period, we will provide repair parts, and according to user requirements, do a good job of repair service, and provide a certain amount of replacement products.

     5. We will train operation and maintenance personnel according to customer requirements and follow up customer quality. Customer return visit is carried out on a regular basis to constantly collect user information on the use of products, so as to continuously improve product performance and improve product quality.

Quality assurance system

Perfect quality assurance system is the guarantee of product quality. Our company has developed a complete set of ISO9001 quality control and guarantee system based on our experience, and implemented it in the whole process of equipment manufacturing.

The enterprise strives for the survival by the quality, strives for the development by the new product. The company's supply, quality inspection, installation and commissioning are carried out in accordance with the quality certification regulations. Our company implements a quality management network with layers of checks and three-dimensional intersections.

Our company has a technical department, which is divided into four majors: equipment, technology, electrical and self-control. They work together to complete the design of the project. Use CAD-aided design system to complete drawings and materials. Make design standards reasonable and provide production preparation basis for product quality.

The procurement of raw materials completed jointly by the purchasing department and quality inspection department. our company has established a set of raw materials inspection requirements and test methods equipped with relevant inspection equipment. Our company strictly abides by the raw material inspection standard of "ZBJ98004-87" water treatment equipment, clarifies the purchase channels, establishes the file system, and prevents the counterfeit, shoddy and defective materials and accessories from entering the production process.

In the manufacturing process of the equipment, the production process shall be formulated according to the division of labor, and the production standards of each process shall be implemented to people, and each process shall be checked and connected with each other. Implement the general inspection process of self-inspection and mutual inspection, establish the card-type quality record system, keep the inspection data on file, and provide after-sales tracking service. The standards implemented by the company are:

     ◇ Raw material inspection:ZBJ98004-87

     ◇ Technical conditions for manufacturing water treatment equipment:JB2932-86

     ◇ Technical documentation of water treatment equipment:JB/Z360-89

    ◇ Steel structure weld size:GB10845-89


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